National Police Checking Service Updates

Customers Ordering Org Submitted Checks

Who is this information for?

This information applies to you if:

  • Your organisation orders Org Submitted checks through Cited

Not you?

Perhaps one of the customer categories below is a better fit for you and your organisation ...
Non-ACIC approved Customers
ACIC approved Customers

The Australian Criminal Intelligence Commission (ACIC) has new rules to enhance privacy and security. These rules mean that Cited must now collect information and ID required to undertake Nationally Coordinated Criminal History Checks (NCCHC) directly from the Applicant.

As a result, NCCHC checks (only) may no longer be submitted on behalf of Applicants. Instead, these may be requested from individuals using the existing invitation and registration process whereby the Applicant is invited to conduct an NCCHC with Cited.

How does the invitation work?

Cited will send an invitation to your Applicant inviting them to complete the checks you selected and provide the necessary information.

Once we have everything required from the applicant, the requested check is processed, and the results will be returned within your Cited account as normal.

Can I still submit other checks on behalf of Applicants?

Only Nationally Coordinated Criminal History Checks are excluded from the Org Submitted process. You may continue to submit other checks on behalf of Applicants.

Actions required

Review your screening requirements

Actions: 

  • Migrate orders for NCCHC to use the Cited invitation process.
  • You may continue using Org Submitted Orders for checks other than NCCHC. 

Benefits: 

  • Maintain access to NCCHC checks via the Cited invitation process.
  • Continue to process other checks on behalf of your Applicants (Org Submitted Orders) if you so choose.

Do You Have Questions?

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