FAQs

How long will my check take?

National Police Checks can take between 30 minutes and 15 days or more to process. Other checks can take 1–10 days to process.

Please refer to the product description for time frames for your specific check. If you have any questions about turnaround times, please call our support team on: 08 6466 3194 WST Monday to Friday 08:00–17:00.

 

What do I need to apply for a check?

To verify your identity, we accept a wide range of identification documents (in colour). Preferred documents include an Australian or international passport and Australian driver’s licence. See the Identification Documents list (PDF 184Kb).

You will be required to upload a selfie from an electronic device to verify against your identification documents. Please provide the document or licence for each specific check you need.

 

How long does a National Police Check take?

Seventy percent of applicants can expect their National Police Check to take between 1 hour and 2 days, dependent on the identification documents provided and up to 15 working days or more for others.

What do I get with a National Police Check?

You will receive a Cited National Police Check certificate. If you have no police history, the results will show ‘No disclosable court outcomes’. If you do have police history, your result will show ‘Disclosable court outcomes’.

Your disclosable police history will be listed on the check and may include:

  • Charges
  • Court convictions, including penalties and sentences
  • Findings of guilt with no conviction
  • Court appearances
  • Good behaviour bonds or other court orders
  • Matters awaiting court hearing
  • Traffic offences
What is a 100-point identity check?

A 100-point identity check confirms an individual’s identity by sighting ID documents (in colour) to a combined minimum of 100 points.

Applicants must provide original primary and secondary documents (in colour) including an Australian or international passport and Australian driver’s licence. See the full list of identification documents.

What is the fee for processing credit card payments?

The credit card processing fee is set at a flat 1.5% for the payment amount, including applicable GST.

What payment methods can I use?

We accept Visa, MasterCard and PayPal.

How secure is your platform and my data?

Our website is hosted in Australia on a secure and accredited platform. As part of our due diligence, we maintain a strict policy of updating and testing our security technology on an ongoing basis.

To protect the privacy of data and personal information we collect, we maintain physical, technical and administrative safeguards. For further information, see our privacy policy.

How safe is your payment system?

Our payment gateway is protected by the highest security standards and following industry best practice. We use 256-bit SSL (Secure Sockets Layer) encryption.

Can I use my National Police Check for visa/immigration purposes?

No as the Department of Immigration will only accept checks conducted by the AFP, however the information we provide is the same information taken by the Australian Federal Police.  For more information, please check the AFP website.

Is a Cited National Police Check accepted throughout Australia?

Yes, because Cited is accredited by the Australian Criminal Intelligence Commission (ACIC).

Where is my National Police Check?

If you have provided all the documents to us, the check is being reviewed by Australian Criminal Intelligence Commission (ACIC) and can take up to 15 days or more to process.

What do I need to take a selfie?

You can use any electronic device with a camera to take a passport-style colour photo of yourself

Can I contact ACIC (Australia Criminal Intelligence Commission) myself?

No. Only accredited businesses can contact the ACIC.

How long will you keep my National Police Check information?

All National Police Check results and information will be kept for 12 months only.

Can I dispute my National Police Check result?

Yes. If you believe your result is incorrect, please contact us.

How and when can I contact you?

You can contact us via online chat, email and call us Mon–Fri AWST 8am–5pm. For more information, see our contact us page.

What is the Document Verification Service (DVS)?

The Document Verification Service (DVS) is a secure, online system managed by the Attorney General’s Department. The DVS checks that the information provided is valid.

Where are you based?

We are an Australian company, with dedicated support teams in Perth and Melbourne.

How do I verify a Cited National police Check?

If someone has shared a check with you (hardcopy or digital) you can find the link in the results. Use the link to access the original and secure results document.

How do I use an organisation code?

Sign in/sign up and select the completed check you would like to share with the organisation. Select the organisation button and enter the code you have been provided.

What do I need to create an organisation account?

You can create an account by providing an organisation name, ABN, address and your contact details.

How do I use a voucher code?

On the payment page of a check, a voucher code field will be shown where you will need to enter your code.

How do I approve or decline a payment request?

Click on the email notification or sign into your account and the dashboard will guide you through the approval process.

How can my employees share their checks with an organisation?

An organisation can create an organisation code or invite users to complete a check and the results will be automatically shared with the organisation.

What does Bright People Technologies do?

Bright People Technologies Pty Ltd is an Australian software company established in 1998. Bright is an expert provider of workforce management, verification, compliance, travel and accommodation technologies. Visit the website here.

How is Bright People Technologies linked with Cited?

Cited is a national background checking service and compliance tracking platform developed by Bright People Technologies Pty Ltd.